Support

Customer Support Made Simple

Need help with hosting, email, domains or another Host Orlando service? Start here and we'll help point you in the right direction.

Get Support My Account

Help for the Services We Manage

Get assistance with common hosting, email and domain-related questions.

  • Web hosting support
  • Email setup assistance
  • Domain and DNS help
  • Account and billing access
Support Options

How Can We Help?

Choose the support option that best matches what you need.

My Account

Access billing, subscriptions, services and account information.

Go to My Account

Email Support

Send us the details of your issue and we'll review it.

support@hostorlando.com

Phone Support

Call when you need to speak with someone directly.

(866) 535-2717

Knowledge Base

Find answers to common hosting, email and domain questions.

Browse Topics
Common Help Topics

Find the Right Support Area

Web Hosting

Hosting accounts, website access, SSL, databases and hosting configuration.

Web Hosting Information

Business Email

Mailbox setup, Microsoft 365, mobile devices, webmail and email configuration.

Email Hosting Information

Domain Names

Registrations, renewals, transfers, registrar locks, authorization codes and DNS.

Domain Information

Billing & Account

Payment methods, invoices, subscriptions and account information.

My Account
Contact Support

Need to Contact Us Directly?

When contacting support, include as much relevant information as possible so we can understand the issue quickly.

For security, do not send passwords, payment card information or other sensitive credentials through regular email.

Email

support@hostorlando.com

Phone

(866) 535-2717
Helpful information to include: your domain name, affected service, error message, approximate time of the issue, and what you were trying to do.
Knowledge Base

Common Support Resources

This section can grow into a searchable knowledge base as support documentation is added.

Hosting

Hosting access, websites, SSL and databases.

Articles coming soon

Email

Email setup, devices and Microsoft 365.

Articles coming soon

Domains

Renewals, transfers, DNS and domain management.

Articles coming soon

My Account

Billing, invoices and account management.

Articles coming soon
Frequently Asked Questions

Support Questions

Use My Account to access billing, subscriptions and service information once the customer portal is available.

Include the affected domain or service, the error message or problem you are seeing, when it started and what you were trying to accomplish.

Setup assistance can be provided for supported email services and devices.

Yes. We can assist with supported DNS changes, domain transfers, registrar locks and authorization-code requests.
Still Need Help?

Contact Host Orlando Support

Send us the details of the issue and we'll help determine the next step.

Email Support